You should be able to do system administration, incident and problem determination and resolution on a 24x7 basis incident, problem, change and configuration management, service incidents and queries within the agreed service levels. Perform service requests based on standard operating procedures. Work on scheduled tasks as part of change management. Should be able to handle issues independatly and suggest and implement services improvements plans. Should be able to identify and highlight scope of automation to lead or manager.
Key skills required for the job are Technical Support-L1 and Desktop Support-L1.
Complete higher education.