Senior Project Manager
(Coordenador de projetos de sistemas)
São Leopoldo - RS
Publicado em 13/11/2018
To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction (1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure...
Dados da Vaga
To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction (1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required. (5.) To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
To manage the project and ensure the integration and implementation of the project elements are as per agreed schedule| budget and quality (1.) To co-ordinate with development teams and other stakeholders (2.) To create all quality documents| collect metrics data and conducting Audits. (3.) To ensure process improvement & compliance; and create project plans to keep track of schedule for on time delivery as per the defined quality standards. (4.) To evaluate and resolve technical feasibility, design optimization, and production issues; and, participate in technical design discussion to review technical documents. (5.) To coordinate with cross functional teams to establish a design, technology, product development plan to meet target schedule and budget. (6.) To raise risks, issues and escalation to senior management and product management as required
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Experience 11 Years
Domain Competencies-Product Development & Manufacturing-Product Development
Inglês - Técnico
BSc(Eng) - Bachelor of Science in Eng
Local de trabalho:
São Leopoldo /
Dados da Empresa
Exclusivo para Assinantes
Serviços em tecnologia da informação.