São Paulo - SP
Publicado em 16/04/2018
Communicate with internal and external clients (ex. clarifying clients instructions and requirements, estimated turnaround time and notifications of missed turnaround dates, providing status reports, providing quotations, client information to laboratory, relaying information regarding methods, detection limits, scheme codes, et...
Dados da Vaga
Communicate with internal and external clients (ex. clarifying clients instructions and requirements, estimated turnaround time and notifications of missed turnaround dates, providing status reports, providing quotations, client information to laboratory, relaying information regarding methods, detection limits, scheme codes, etc.)
Assist Management or Sales staff with external customer service and support.
Accountable for the top line of sales through customer retention and additional sales from current and new clients.
Responsible for the collection of revenue and updating client files in LIMS.
Respond to customer concerns and complaints and initiate corrective or preventative actions.
Is familiar with location of all Quality System information and standard operating procedures.
Responsible for ensuring that Minerals Laboratory is responding to and meeting the requirements of their clients as per management objectives, and assisting management with quotations and client correspondence.
Works with LIMS entry and co-ordinates with invoicing staff to ensure that reports are correct from the client information, invoice and structure point of view.
Will act as first line for client communication, e.g., phone, fax, email, and tradeshows with travel as required to meet clients and to represent SGS Geochemistry at various meetings. Covers for other members of this team in their absence.
Assists in creating a team approach and spirit whenever practical, using available technical resources of knowledge and experience.
Possuir disponibilidade para residir em outro país, local de atuação : Canadá, Ontario, Lakefield.
Minimum of one years’ experience in a minerals laboratory environment.
Post Secondary education in a Business or Science related field is an asset.
Some working knowledge of the mining and minerals industry.
Excellent customer service, client support and business service consulting skills.
Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
Candidates must be proficient in using various types of computer software (Word, Excel. PowerPoint & Outlook).
Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
Candidates must demonstrate excellent verbal and written communication skills including grammar and composition.
Ability to work well with others & independently.
Proven time management skills and a strong attention to detail.
Works well under pressure.
Extended hours and shift work may be required from time to time.
Travel to other SGS locations or client location may be re
Inglês - Avançado
A minimum of a community college diploma (or equivalent) with chemistry knowledge is required.
Local de trabalho:
São Paulo /
Dados da Empresa
Serviços de inspeção e certificação de qualidade.