Dados da Vaga
Manage and develop service products that require underwriting that support product sales.
Coordinate and collaborate with the Premium Care Strategy and CEM organization in the design of fee-based service products
May specify new products, processes and standards to support corporate strategies including interpretation and application of broad policy guidelines
Responsible for the execution and bringing service products that require underwriting to market.
Direct activities that fully impact a work unit within a function, business unit or sub-function within the organization that enable a seamless service contract delivery to customers
Provide short to medium term tactical direction and operational oversight to service contract program operations
Owns the revenue targets and drives the growth of service product sales through various sales platforms not limited to online, contact center, on-device, aftermarket direct marketing.
Frequently influences the decisions made by the organization’s leadership specific that may impact Service Contracts
Negotiates contracts in cooperation with and understands the impact of those agreements on warranty costs and/or other Customer Care businesses.
Responsible for the operational performance of the service contract product category.
Possuir disponibilidade para residir em Plano Texas.
Experience in customer database management, and campaign based management or direct Marketing
Experience with business process design/improvement, including gathering requirements, documenting workflows and developing specifications
Prior experience in warranty, insurance or insurance underwriter organization preferred.
Prior experience in managing an indirect cross-functional staff
Prior experience in the service contract industry
Experience with MRP and Inventory management applications such as SAP or PeopleSoft
Knowledge of performance improvement principles, tools and techniques
Inglês - Avançado
Bachelor’s Degree in Business Administration, Management Information System, or MBA a plus but not required.
Local de trabalho:
Dados da Empresa
Instituto de pesquisa desenvolvimento e tecnologia.