Respond to inquiries (phone, Web, e-mail inquiries) on complex jobs; provide information to clients and record details into CRM.
Ensure that the contract review process is followed and implemented
Work with operations and sales to scope and prepare client proposals for complex jobs and forward these proposals to appropriate sales staff.
Upon receipt of signed quote or contract ensure that the contract review procedure is followed through sample receipt and operations
Identify if any protocols need to be developed and ensure that the correct protocols are developed and approved.
Understand the needs of the client and communicate this information to operational staff
Handle all daily client interactions regarding project requirements and activities.
Canadá, Ontario, Mississauga
experience working as a senior scientist in a lab environment or PhD.
experience working in the Pharmaceutical Industry.
experience in a customer/client contact position in a pharmaceutical environment (bio - pharma experience an asset) in the area of pharmaceutical analysis and project management.
Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science.
Candidates must be proficient in using various types of computer software (Word, Excel. PowerPoint & Outlook).